This is an important set of concepts to help you run a profitable business. Six Sigma is a sysem of mathematical models that tell you where errors are. After WWII, Deming went to Japan to help get their industry moving again – the system developed was called TQM: Total Quality Management. Since the Japanese were now building better products than the Americans, Six Sigma was developed by Motorola as a way of understanding the errors in production. Lean is about doing more with less by reducing inefficient processes. It’s the Toyota production method that has produced one of the most reliable cars on the road.

Is your business losing money? Do you satisfy and keep customers? Does your product or service have uneven quality? Do you know you could do better, but just don’t know where to begin? The concepts of Six Sigma and Lean will help you to understand what is going wrong. Take a look at this next set of books. If you are uncertain where to start, B4B’s consultants can help. We have experts on Six Sigma and Lean.